Refund policy

Return & Refund Policy

Last Updated: September 8, 2026

At Nest Space, we want every purchase to help make your home more comfortable, organized, and functional. We understand, however, that a product may not always suit your space or expectations, or an issue may occur during shipping or fulfillment.

This Return & Refund Policy explains the conditions under which Nest Space accepts eligible returns and provides refunds, exchanges, replacements, or other appropriate resolutions.

1. Our 30-Day Return Guarantee

Eligible merchandise may be returned within 30 days from the date your order is confirmed as delivered.

To qualify for a standard return, the product should generally:

Be unused or only reasonably inspected.
Remain in substantially original condition.
Include applicable parts, accessories, hardware, instructions, and components.
Retain relevant labels and original packaging where reasonably possible.
Be free from substantial wear, stains, odors, or customer-caused damage.
Not have been permanently installed or materially altered.
Be accompanied by your order number or acceptable proof of purchase.

Products involving verified shipping damage, defects, missing parts, or fulfillment errors will be reviewed based on the specific circumstances.

2. Request Approval Before Sending a Return

All returns must first be requested through Nest Space.

Email Spacesaechao1997@nestspaceeres.com with:

Your full name.
Order number.
Product you wish to return.
Reason for the request.
Supporting photographs when applicable.

We will review your request and provide return instructions for qualifying merchandise.

Do not ship merchandise to the business address listed in this policy unless Nest Space specifically confirms that it is the correct return destination.

Unauthorized returns may delay processing.

3. Change-of-Mind Purchases

If the product received is correct but you decide it does not meet your needs, an eligible return may still be requested within the 30-day period.

This may include preference relating to:

Dimensions.
Color.
Style.
Finish.
Storage capacity.
Design.
Suitability for your room or intended space.

For these returns, customers generally pay the cost of return transportation.

4. Check Dimensions Before Assembly

For storage, organization, décor, and household products, we recommend confirming measurements before completing assembly or installation.

Please compare the product dimensions with your intended location and check doorways, shelves, cabinets, walls, or other relevant spaces when appropriate.

Incorrect measurements or a change in space requirements will generally be treated as a customer-preference return.

5. Assembly and Installation Conditions

Reasonable assembly for inspection may be acceptable depending on the product, but permanent changes can affect return eligibility.

For an ordinary preference return, merchandise generally should not have been:

Permanently mounted.
Drilled into.
Cut or trimmed.
Glued.
Painted or refinished.
Structurally modified.
Damaged during assembly.
Permanently attached to another surface.

If you discover a defect or missing component while assembling a product, stop further installation when reasonably possible and contact Nest Space.

6. Home Organization and Storage Products

Organizers, storage solutions, containers, racks, household accessories, and similar products should be returned clean and in appropriate condition.

A standard preference return may be declined if the product shows substantial household use, such as significant:

Staining.
Scratching.
Odors.
Wear.
Deformation.
Moisture damage.
Other deterioration caused after delivery.

Reasonable inspection to determine suitability does not by itself constitute substantial use.

7. Décor and Fragile Merchandise

Please carefully inspect glass, ceramic, decorative, mirrored, and other fragile products immediately after delivery.

If merchandise arrives cracked, chipped, shattered, or otherwise materially damaged, do not use it.

Contact Nest Space and retain the product and shipping materials while we conduct the initial review, unless keeping broken materials would reasonably create a safety hazard.

8. Shipping Damage Claims

If your order was damaged during transportation, email Spacesaechao1997@nestspaceeres.com promptly.

We may request photographs showing:

The complete merchandise.
Close-ups of the damage.
Outer shipping carton or packaging.
Internal protective materials.
Shipping label.

These materials help us determine whether a replacement, refund, replacement component, or another resolution is appropriate.

Please do not discard damaged merchandise or packaging before receiving instructions unless retaining them would be unsafe.

9. Defective Products

A product may qualify for assistance if it contains a verified manufacturing or functional defect.

When reporting a suspected defect, describe the problem and provide photographs or video where appropriate.

Please avoid attempting substantial repairs or modifications before our review.

If continued use could reasonably create a safety concern or cause additional damage, discontinue use immediately.

When Nest Space confirms a qualifying defect and requires the product to be physically returned, we will cover reasonable authorized return shipping expenses.

10. Incorrect Merchandise

If you receive merchandise different from what you ordered, contact Nest Space before substantially using, assembling, or modifying it.

Examples may include the wrong:

Product.
Size.
Color.
Finish.
Model.
Variation.
Quantity.

After verification, Nest Space may send the correct merchandise, arrange a replacement, provide an eligible refund, or offer another appropriate resolution.

If we require incorrectly supplied merchandise to be returned, reasonable authorized return transportation will be covered by Nest Space.

11. Missing Parts or Components

If your product arrives without required hardware, accessories, pieces, or other components, notify us promptly.

Please identify the missing part and provide photographs of the package contents when requested.

Depending on availability and the nature of the issue, we may:

Send the missing component.
Provide replacement hardware.
Replace the affected product.
Issue an appropriate refund.

Please contact us before purchasing replacement components independently if you expect reimbursement.

12. Products Sold in Sets

For ordinary preference returns, products sold as a complete set should generally be returned with all pieces included.

If one component of a newly delivered set is damaged, defective, or missing, do not automatically return the entire set.

Contact Nest Space first, as we may be able to replace the individual component.

13. Items With Return Restrictions

Subject to applicable law, ordinary preference-based returns may not be accepted for:

Substantially used household merchandise.
Permanently installed products.
Products materially altered or customized after delivery.
Merchandise damaged by improper assembly or customer misuse.
Items cut, drilled, painted, glued, or otherwise permanently modified.
Personalized or custom-made merchandise.
Products missing essential components due to customer handling.
Used hygiene-sensitive products where resale would be inappropriate.
Gift cards.
Products expressly marked Final Sale before purchase, where legally permitted.

These restrictions do not automatically limit remedies available for verified defects, shipping damage, or Nest Space fulfillment errors.

14. Promotional, Clearance, and Discounted Items

A product is not automatically final sale merely because it was purchased at a discounted price.

Unless different conditions were clearly communicated before checkout, eligible promotional and discounted merchandise remains subject to this policy.

Products specifically designated Final Sale may be excluded from preference-based returns where permitted by applicable law.

15. Exchanges

If you need another eligible size, color, finish, configuration, or variation, contact us to determine whether an exchange is available.

Exchanges depend on current inventory.

If a direct exchange cannot be completed, qualifying merchandise may be returned for an approved refund, after which a separate order may be placed for the preferred product.

16. Return Shipping Expenses

For eligible returns caused solely by customer preference, change of mind, or incorrect measurements made by the customer, return shipping costs are generally the customer's responsibility.

Nest Space will cover reasonable authorized return transportation when a required return results from a verified:

Manufacturing defect.
Shipping-related damage.
Incorrectly supplied product.
Nest Space fulfillment error.

Do not purchase return shipping with an expectation of reimbursement until authorization has been provided.

17. Packing Your Return

Authorized merchandise should be packaged carefully to prevent damage during return transportation.

Include all applicable:

Components.
Accessories.
Hardware.
Manuals.
Instructions.
Protective materials.

Fragile merchandise should receive sufficient cushioning.

For customer-arranged return shipments, we strongly recommend using a trackable shipping service and keeping proof of shipment until your return has been resolved.

18. Returned Product Review

Once authorized merchandise reaches the designated return location, Nest Space will inspect it.

Our assessment may consider:

Product identity.
Overall condition.
Evidence of substantial use.
Installation or assembly.
Customer modifications.
Missing parts or accessories.
Customer-caused damage.
Compliance with the 30-day return period.

Delivery of a returned package does not automatically mean that the return or refund has been approved.

19. Refunds to Your Original Payment Method

Once an eligible return passes inspection and is approved, the applicable refund will generally be issued to the original payment method used for the order.

After Nest Space submits the refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear.

Third-party financial processing periods are outside our direct control.

20. Original Shipping Charges

Original shipping or delivery fees are generally non-refundable when merchandise is returned solely because of customer preference or change of mind.

When a refund involves verified shipping damage, a qualifying defect, a Nest Space fulfillment error, or another circumstance requiring reimbursement under applicable law, relevant shipping charges will be handled accordingly.

21. Cancellation and Order Changes

To request a cancellation or modification, contact Spacesaechao1997@nestspaceeres.com as soon as possible after placing your order.

We will make reasonable efforts to accommodate the request before fulfillment advances.

However, cancellation or modification cannot be guaranteed once an order has been processed, packed, or transferred to a shipping carrier.

If shipment can no longer be stopped, eligible merchandise may be returned after delivery under this policy.

22. Consumer Rights

This Return & Refund Policy establishes Nest Space's standard procedures and is not intended to waive, restrict, or exclude any consumer right or legal remedy that cannot lawfully be waived under applicable United States federal, state, or local law.

If mandatory consumer protection requirements provide additional or different rights, those requirements will apply to the extent required.

23. Contact Nest Space

For assistance with returns, refunds, exchanges, replacements, damaged deliveries, defective merchandise, missing components, or incorrect orders, please contact:

Nest Space
Address: 270 Jurgens Dr, Milpitas, CA 95035, United States
Phone: +1 (209) 471-7905
Email: Spacesaechao1997@nestspaceeres.com

When contacting Nest Space regarding an existing purchase, please include your order number and the email address associated with your order so we can assist you efficiently.